Sunday, 3 February 2013

Conflict resolution in Mediation

https://docs.google.com/file/d/0B0FApT99RbefaTliNk9MTDkzQkE/edit

The New Conflict

Management:

Strategies for Dealing with Tough Topics
& Interpersonal Conflicts

A conflict is nothing but a headache, right? On the contrary, great opportunities
can arise out of conflict, allowing the wise negotiator to extract unexpected
value. In this Special Report, the experts and editors from Harvard’s Program
on Negotiation offer a sampling of advice from past issues of Negotiation to
help you:

Negotiate in the shadow of legal proceedings

Improve relationships—even with difficult people

Create value in the midst of disputes
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