As held by the Hon'ble Supreme Court
in Tamil Nadu Housing Board (supra), the
interest of the persons on whose behalf the
claim is brought must be common or they must
have a common grievance which they seek to
get addressed. The defect or deficiency in
the goods purchased, or the services hire
or availed of by them should be the same for
all the consumers on whose behalf or for
whose benefit the complaint is filed.
Therefore, the oneness of the interest is
akin to a common grievance against the same
person. If, for instance, a number of flats
or plots in a project are sold by a
builder/developer to a number of persons, he
fails to deliver possession of the said
flats/plots within the time frame promised
by him, and a complaint is filed by one or
more such persons, either seeking delivery
of possession of flats/plots purchased by
them and other purchasers in the said
project, or refund of the money paid by them
and the other purchasers to the
developer/builder is sought, the grievance
of such persons being common i.e. the
failure of the builder/developer to deliver
timely possession of the flats/plots sold to
them, they would have same interest in the
subject matter of the complaint and
sufficient community of interest to justify
the adoption of the procedure prescribed in
Order 1 Rule 8 of the Code of Civil
Procedure, provided that the complaint is
filed on behalf of or for the benefit of all
the persons having a common grievance
against the same developer/builder, and
identical relief is sought for all such
consumers.
The primary object behind permitting a class
action such as a complaint under Section
12(1)(c) of the Consumer Protection Act
being to facilitate the decision of a
consumer dispute in which a large number of
consumers are interested, without recourse
to each of them filing an individual
complaint, it is necessary that such a
complaint is filed on behalf of or for the
benefit of all the persons having such a
community of interest. A complaint on behalf
of only some of them therefore will not be
maintainable. If for instance, 100 flat
buyers/plot buyers in a project have a
common grievance against the
Builder/Developer and a complaint under
Section 12(1)(c) of the Consumer Protection
Act is filed on behalf of or for the benefit
of say 10 of them, the primary purpose
behind permitting a class action will not be
achieved, since the remaining 90 aggrieved
persons will be compelled either to file
individual complaints or to file complaints
on behalf of or for the benefit of the
different group of purchasers in the same
project. This, in our view, could not have
been the Legislative intent. The term
'persons so interested' and 'persons having
the same interest' used in Section 12(1)(c)
mean, the persons having a common grievance
against the same service provider. The use
of the words 'all consumers so interested'
and "on behalf of or for the benefit of all
consumers so interested", in Section 12(1)
(c) leaves no doubt that such a complaint
must necessarily be filed on behalf of or
for the benefit of all the persons having a
common grievance, seeking a common relief
and consequently having a community of
interest against the same service provider.”
Reportable
IN THE SUPREME COURT OF INDIA
CIVIL APPELLATE JURISDICTION
CIVIL APPEAL NO.1676 OF 2019
ANJUM HUSSAIN Vs INTELLICITY BUSINESS PARK PVT. LTD.
Uday Umesh Lalit, J.
Dated:May 10, 2019.
